When CelticCasino receive feedback from players on their website, they act on it. The popular online casino, owned by operators in the UK but licensed in Costa Rica, explains that they aim to be first in customer service and take feedback very seriously.
Recently, players complained that the play screen was too small and made it hard to see and the casino immediately updated their software which then allowed for the change. CelticCasino now offers full screen play to make the experience of playing online more authentic. Players who complained to customer service and then noticed the change were happy with the timeliness of the upgrade and continued to play at CelticCasino instead of looking elsewhere. Players want to know that their opinion matters and that someone is listening.
Another adjustment that CelticCasino made was to their roulette game. Previously, players had to track their own betting history but CelticCasino has made it possible for the game history to be saved. Players can check their history while they are in the middle of a game. This feature is unlike most casinos that require players to track their own games and the extra step that CelticCasino is willing to go is being noticed.
Aside from the aforementioned features, CelticCasino offers their players services, games and bonuses that they claim to be unique from other online casinos.
